Feedback and Complaints Policy

At Jotterbox, we genuinely value what you have to say; the good, the not-so-good, and everything in between! Your feedback helps us grow, improve, and continue offering the best possible service. Whether it’s a compliment, a suggestion, or a concern, we’re always keen to hear from you.

Why Your Feedback Matters

Every bit of feedback is important.

Positive feedback shows us what we’re doing right and encourages us to do more of it!
Constructive criticism helps us spot areas where we can improve and grow.

We see feedback as a gift, and we treat every comment with care and respect.

Your input shapes the way we work and drives our commitment to better serve you and our wider community.

How to Share Feedback

Got something to share? It's easy:

Drop us an email at hello@jotterbox.co.uk.
Fill in the contact form on our website here.
Send us a message or letter at Jotterbox Support, Office 5851, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ

You’re welcome to get in touch anonymously if you prefer.

How to Make a Complaint

If you’re unhappy about any part of our service, we want to hear about it so we can make things right.

Here’s what to do:

Send us an email at hello@jotterbox.co.uk explaining the issue.
Include any helpful details (like what happened and when).
We’ll get back to you within 2 working days and aim to sort things out within 10 working days.

If it’s a bit more complicated, we’ll let you know and keep you updated throughout the process.

What Happens Next

We’ll treat your complaint seriously, fairly, and confidentially.
We’ll investigate fully and keep you informed.
If we make a mistake, we’ll own it and do our best to put it right.

We also use complaints as a chance to learn; not just for this one situation, but to improve how we work overall.